FAQ's

Frequently Asked Questions (FAQs)

1. What is Chikankari embroidery?

Chikankari is a traditional hand embroidery technique from Lucknow, India. Each piece is carefully hand-embroidered by skilled artisans, making every kurti unique and full of heritage charm.

2. Are all kurtis hand-embroidered?

Yes, all our Chikankari Kurtis are 100% handcrafted by artisans using premium-quality cotton fabric.

3. What sizes do you offer?

We offer sizes from S to XXL. Please refer to our Size Chart before placing your order for the perfect fit.

4. Do you offer custom sizes?

yes, we do offer, you can contact our support team for special requests and we’ll do our best to assist.

5. How do I place an order?

Simply:

  1. Select your desired product & size.

  2. Click “Add to Cart” and proceed to checkout.

  3. Fill in your shipping details & complete the payment.

6. What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD) across India.

7. Do you ship all over India?

Yes, we provide PAN-India delivery via trusted courier partners.

8. What is the delivery time?

Orders are usually shipped within 2-4 working days and delivered in 4–7 working days, depending on your location.

9. Do you ship internationally?

Yes, we ship worldwide. For international shipping charges, please contact us at support@virtuore.in.

10. What is your return & exchange policy?

  • We offer 7-day easy exchanges for size or product defects.

  • Returns are accepted only in case of damaged or wrong items.

  • For detailed policy, please visit our Returns & Exchanges page.

11. How do I care for my Chikankari Kurti?

  • Hand wash separately in cold water.

  • Use mild detergent.

  • Dry in shade to preserve embroidery.

12. How can I contact customer support?

You can reach us via:
📧 Email: support@virtuore.in
📱 WhatsApp: +91- 88009 52579
🕒 Support Hours: 10:00 AM – 7:00 PM (Mon–Sat)